Quote:
Originally Posted by watchmaker
When a service centre handles thousands of watches a year there will statistically be some casualties due to heavy handedness and some due to existing damage (such as chips or cracks that are impossible to see when the part is fitted). It is a near certainty this is what happened.
You seem pretty convinced it was theft...why?
Why would someone risk their career over stealing a customer's bezel insert? Even if someone wanted a period correct one for themselves hundreds of them per year end up in the bin where the owner has agreed to change the insert*, why would anybody steal yours?
To suggest theft without a shred of evidence is petty at best and malicious at worst.
*To be clear, I am not suggesting that this is common practice, simply that anybody with even just two brain cells would do this over stealing from a customer. The amount of trust placed in watchmakers and technicians is something we do not take for granted. No trust; no job!
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Why doesn't RSC at the very least give an explanation to the customer WHY his bezel insert was exchanged for a new one? Hypothetically can you imagine if the OP watch were an early version F or Y serial Kermit with a perfect condition flat 4 bezel insert and RSC damaged it and the watch came back to the customer with a pointed 4 new insert? Can you understand why so many here have absolutely no confidence and no warm fuzzy feeling from sending their watch to RSC which should be "the GOLD standard" for having your Rolex serviced? The reason independent CW21's continue to exist and thrive is because of crap like this and how the customer is treated.