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I think the simple answer is: new(ish) watches and to some degree “neo vintage” are fine to have serviced by Rolex directly. Even then you want to be very specific as to what you’ll tolerate to have done or swapped. You will not get old parts back.
For vintage do not let them touch those watches. Find a specialist who is trustworthy and knows what they’re doing and will respect your agreement with them.
Rolex does a horrific job at honoring their own legacy - starting from not providing records (like Omega does) to not having a designated vintage department. They are in the new watch selling business. And even there they don’t seem to care much about their own legacy, with most models now being more miss than hit.
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