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Here is the review. I removed the AD and put in “XX.”
If you’re looking for a milestone Rolex, I would look elsewhere. I expressed interest in a Submariner in late February of 2023, and really got the run around for most of the year.
My 40th was in October and XX said I was on track and would get the watch, which didn’t happen.
I continued to be patient realizing it’s challenging to get a Rolex in this market, and December became the new timeframe which was again missed. A new date was in February 2024 and still nothing.
As an existing customer who purchased their engagement ring from XX I expected better service. I’m OK with a long wait and understand demand exceeds supply but the #1 rule in customer service is under promise and overdeliver, in this instance that was sorely missed.
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