Quote:
Originally Posted by SMD
If they do not have the staff, it's because they choose not to invest in the customer service side of the business. That is a conscious choice on Patek's part.
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+100
AP is the perfect example of excellent customer service and they have similar volumes if not higher.
Let's be honest folks, you hear so many such stories that you wonder if Patek actually forgot that Customer Service is an important part of the business.