Quote:
Originally Posted by martinr
Ok here is the response from Patek and you aren't going to like it. Direct from Patek and it's company policy, not just a guy that got it wrong.
Dear Martin,
Happy New Year!
It’s actually quite simple. The 2-year warranty is not transferrable. The owner of the timepiece needs to have purchased it DIRECTLY from an authorized dealer. If the owner of the timepiece purchased it from any other source, there is no warranty. This is actually to protect our clients from the gray market. This is printed on the back of every Certificate of Origin. The information is also found on the Patek Philippe website. This has nothing to do with HSWA or any other service center. This policy comes directly from Patek Philippe Geneva and has been in effect for many, many years.
Kind regards,
Pat
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There is no clarity in this response.
The reply you received from Pat seems incredibly misleading. He clearly states this policy is to protect clients from the gray market, the policy is stated on PP website and has been the policy for many years.
Well that simply isn't correct, there is a confusion occurring between buying NEW from a gray dealer without fully filled out papers and a NEW AD purchase with full papers. Fully document correct AD purchased pieces most certainly have transferable 2 year warranty. The story here is if you want transferable warranty you have to buy a piece either direct from an AD or if buying a used piece under 2 years old that it was originally sold by an AD - you need to do due diligence on the original source of the piece.