Quote:
Originally Posted by shaggy
great post 
i can see why it took so long to repair my sub
the repair is quick in respect to the testing that has to be done
just a couple of questions if i may please Vanessa
your service gives 2 years warranty but am i right in presuming rolex only give 1 year?
do rolex put the mainspring straight into the trashcan?
is it something that is that cheap to replace its just not worth the risk?
are you certified by rolex to do their serviceing or do they like to do it all themselves ie:- can you do warranty work on their behalf?
(im not in any way saying you are not skilled im just curious  ) |
Yes, Rolex gives one year, I give two... just so we can better service the customer. The warranty is hardly ever used anyways if the work is done right. If I send your watch to RSC for service, I will honor their warranty. If you sent it independently or through another dealer, I do not honor their warranty.
Rolex does replace every mainspring as well.
The reason the mainspring is replaced, is because they did research and noticed that mainsprings that we're being reused after a service, are 30% more likely to break within a few years.
I am trained by Rolex and I'm authorised to work on their watches, that's why I can get the genuine parts.