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xbox · 9 April 2009, 01:29 AM

Hi,

My new FF gains over 10-secs per day.

BP SA customer service helpfully tell me this is within tolerance of +12?

They also thoughtfully point out its not a quartz watch!

That's it - bye bye!

Do they realise how brand damaging this is to me

I didn't NEED to drop north of $10K on their watch - wonder if I should have bought a Hublot! At least they seem to care!

Not very happy. I also have no dealer in my current geography - any thoughts or suggestions?

clew84 · 9 April 2009, 01:32 AM

Not a good story for them. I am not sure what normal tolerance is, but the answer was inadequate to say the least. I think most people who are willing to fork over +$10k on a watch will know if it's quartz or not!

Good luck. I think I would consider selling and buy me a nice Breguet or JLC. Though the FF is a gorgeous watch. You might try calling back and seeing if you can get someone else or speak to someone higher up?

cody p · 9 April 2009, 04:58 AM

Quote:

Originally Posted by xbox

Hi,

My new FF gains over 10-secs per day.

BP SA customer service helpfully tell me this is within tolerance of +12?

They also thoughtfully point out its not a quartz watch!

That's it - bye bye!

Do they realise how brand damaging this is to me

I didn't NEED to drop north of $10K on their watch - wonder if I should have bought a Hublot! At least they seem to care!

Not very happy. I also have no dealer in my current geography - any thoughts or suggestions?

i wouldn't throw out the baby with the bath water just yet. you may have just gotten someone a little slow on the uptake. i'd look into it a little more - maybe post on the bp forum over at tz and see what the consensus is from knowledgeable owners.

WatchTimes · 9 April 2009, 06:09 AM

PLEASE keep me posted as this is one of the watches I am considering....

I do not like to hear this!

Rebel · 9 April 2009, 06:44 AM

Wow! Not good for that particular person you spoke to. Bet that person wears a Timex (that may be harsh...but, wow).

JF23 · 9 April 2009, 12:38 PM

Quote:

Originally Posted by cody p

i wouldn't throw out the baby with the bath water just yet. you may have just gotten someone a little slow on the uptake. i'd look into it a little more - maybe post on the bp forum over at tz and see what the consensus is from knowledgeable owners.

X2

I would attempt to go up the BP chain of command until receiving a satisfactory response/outcome. Good luck.

WatchTimes · 9 April 2009, 11:02 PM

X
Try calling the store you bought it.
I have talked to two others who had
issues with Blancpain watches and both
said they bent over backwards to help
them..

Please keep us updated.

Mosco · 9 April 2009, 11:17 PM

I think you just came across a moron.... My wife has a Blancpain Villeret with jumping seconds, when it started acting funny, Blancpain bent over backwards to get it resolved!

xbox · 10 April 2009, 01:18 AM

Thanks for all the input.

Spoke to BP SA CS today and they kindly offered to take the watch back for repair.

This is acceptable to me - wasn't after anything else.

Will update on the results.

Jakubisko · 3 January 2010, 11:28 PM

xbox: any results please? I unfortunately need to service my Blancpain Aqualung because they are doing 20s/day :(

Psmith · 7 January 2010, 03:58 PM

Quote:

Originally Posted by Jakubisko

xbox: any results please? I unfortunately need to service my Blancpain Aqualung because they are doing 20s/day :(

I believe xbox traded his FF some months ago.

If you go to the Blancpain website, there are contact details for customer service, and a reasonably active forum which you can join if desired. In my experience they respond quite promptly to email inquiries.

Cheers

Jakubisko · 28 July 2010, 08:31 PM

Psmith: thanks! I found AD here in Prague. One month later I picked up "brand new" Aqua Lung :-) Fortunately the price wasn´t for new, only 700USD...

Psmith · 28 July 2010, 10:01 PM

Quote:

Originally Posted by Jakubisko

Psmith: thanks! I found AD here in Prague. One month later I picked up "brand new" Aqua Lung :-) Fortunately the price wasn´t for new, only 700USD...

No worries Jakub!

Further to my previous post, Blancpain no longer run a forum from their website. I think it has decamped over to PuristsPro.

Anyway, congrats on your Aqua Lung, that's a nice piece - any pics?

Jakubisko · 28 July 2010, 10:11 PM

There are some ;-)

Psmith · 28 July 2010, 10:35 PM

Beautiful piece mate, very nicely photographed

If you ever get fed up with it, drop me a PM...!

Aferrariguy · 27 April 2023, 11:59 AM

Quote:

Originally Posted by Jakubisko

There are some ;-)

You got this for $700 in 2010?? That’s insane

Sent from my iPhone using Tapatalk

vitalsigns · 27 April 2023, 10:51 PM

Quote:

Originally Posted by Aferrariguy

You got this for $700 in 2010?? That’s insane

Sent from my iPhone using Tapatalk

Not sure which is more insane, that price, or the revival of a near 13 year old thread to point it out.

WatchTimes · 28 April 2023, 01:21 AM

LOL I was reading this and saw I replied
Im like when did I do that??? 13 years ago LOL
No wonder I don't remember

~JJ · 28 April 2023, 07:15 AM

Quote:

Originally Posted by Mosco

I think you just came across a moron.... My wife has a Blancpain Villeret with jumping seconds, when it started acting funny, Blancpain bent over backwards to get it resolved!

What ever happen to Mosco

9 April 2009, 01:29 AM	#1
xbox "TRF" Member Join Date: Sep 2008 Location: Beach in the Med Watch: Hunting ... Posts: 1,148	Blancpain Customer Service Hi, My new FF gains over 10-secs per day. BP SA customer service helpfully tell me this is within tolerance of +12? They also thoughtfully point out its not a quartz watch! That's it - bye bye! Do they realise how brand damaging this is to me I didn't NEED to drop north of $10K on their watch - wonder if I should have bought a Hublot! At least they seem to care! Not very happy. I also have no dealer in my current geography - any thoughts or suggestions?

9 April 2009, 01:32 AM	#2
clew84 "TRF" Member Join Date: Feb 2009 Real Name: Chris Location: Cincinnati Watch: me soar Posts: 930	Not a good story for them. I am not sure what normal tolerance is, but the answer was inadequate to say the least. I think most people who are willing to fork over +$10k on a watch will know if it's quartz or not! Good luck. I think I would consider selling and buy me a nice Breguet or JLC. Though the FF is a gorgeous watch. You might try calling back and seeing if you can get someone else or speak to someone higher up? __________________ Rolex Sea Dweller 16600 Omega SMP IWC 3227-01 Autodromo Prototipo

9 April 2009, 06:09 AM	#4
WatchTimes 2024 ROLEX DATEJUST41 Pledge Member Join Date: Jun 2008 Real Name: JYogi/Jeremy Location: Metro Detroit USA Watch: It's a Rolex! Posts: 5,503	PLEASE keep me posted as this is one of the watches I am considering.... I do not like to hear this! __________________ "You won't rise to the occasion - you'll default to your level of training." Barrett Tillman Kentucky Colonel, Tennessee Squire & Combat Leprechaun

9 April 2009, 06:44 AM	#5
Rebel "TRF" Member Join Date: Jul 2008 Real Name: Dr Mark R Nail Location: New Albany Watch: Tudor Sub 75090 Posts: 8,070	Wow! Not good for that particular person you spoke to. Bet that person wears a Timex (that may be harsh...but, wow). __________________ ------------------------------- Member of the Nylon Nation

9 April 2009, 11:02 PM	#7
WatchTimes 2024 ROLEX DATEJUST41 Pledge Member Join Date: Jun 2008 Real Name: JYogi/Jeremy Location: Metro Detroit USA Watch: It's a Rolex! Posts: 5,503	X Try calling the store you bought it. I have talked to two others who had issues with Blancpain watches and both said they bent over backwards to help them.. Please keep us updated. __________________ "You won't rise to the occasion - you'll default to your level of training." Barrett Tillman Kentucky Colonel, Tennessee Squire & Combat Leprechaun

9 April 2009, 11:17 PM	#8
Mosco "TRF" Member Join Date: Dec 2008 Real Name: Greg Location: Cincinnati Watch: I like to... Posts: 18,567	I think you just came across a moron.... My wife has a Blancpain Villeret with jumping seconds, when it started acting funny, Blancpain bent over backwards to get it resolved! __________________ Instagram - @CaliberSwiss *“A man who procrastinates in his choosing will inevitably have his choice made for him by circumstance.” - Hunter S. Thompson*

10 April 2009, 01:18 AM	#9
xbox "TRF" Member Join Date: Sep 2008 Location: Beach in the Med Watch: Hunting ... Posts: 1,148	Thanks for all the input. Spoke to BP SA CS today and they kindly offered to take the watch back for repair. This is acceptable to me - wasn't after anything else. Will update on the results.

3 January 2010, 11:28 PM	#10
Jakubisko Member Join Date: Apr 2009 Location: Czech republic,EU Watch: Sub ND T<25 Posts: 19	xbox: any results please? I unfortunately need to service my Blancpain Aqualung because they are doing 20s/day :(

28 July 2010, 08:31 PM	#12
Jakubisko Member Join Date: Apr 2009 Location: Czech republic,EU Watch: Sub ND T<25 Posts: 19	Psmith: thanks! I found AD here in Prague. One month later I picked up "brand new" Aqua Lung :-) Fortunately the price wasn´t for new, only 700USD...

28 July 2010, 10:35 PM	#15
Psmith "TRF" Member Join Date: Sep 2008 Real Name: Clive Location: Exoplanet Watch: spring-driven Posts: 38,856	Beautiful piece mate, very nicely photographed If you ever get fed up with it, drop me a PM...! __________________

28 April 2023, 01:21 AM	#18
WatchTimes 2024 ROLEX DATEJUST41 Pledge Member Join Date: Jun 2008 Real Name: JYogi/Jeremy Location: Metro Detroit USA Watch: It's a Rolex! Posts: 5,503	LOL I was reading this and saw I replied Im like when did I do that??? 13 years ago LOL No wonder I don't remember __________________ "You won't rise to the occasion - you'll default to your level of training." Barrett Tillman Kentucky Colonel, Tennessee Squire & Combat Leprechaun

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