Torn Oysterflex fin

[365DAS]

Another thought...

I know my AD in particular carry the OF straps in store as they have different sizes if required so I’d be confident that if mine was to ever have the same issue then they’d just replace in store...OP, you could try this route first.


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[andyxxx]

I can see Rolex saying this is not covered under warranty, but look forward to seeing their response.

I think they would be short-sighted not to replace it as a ‘goodwill gesture’ – after all the straps will cost them very little to manufacture and I hope they do the honourable thing and swap it.

If they don’t exchange it, the damage to brand just on this forum alone would be massive (It is a watch I would contemplate in the near future – but will not if Rolex don’t exchange it)

Incidentally, in the UK if a product does not perform as ‘reasonably expected’, under consumer law it could be argued it is not ‘fit for purpose’. I would certainly think this to be the case here.

[watchmaker]

Originally Posted by andyxxx

I can see Rolex saying this is not covered under warranty, but look forward to seeing their response.

I think they would be short-sighted not to replace it as a ‘goodwill gesture’ – after all the straps will cost them very little to manufacture and I hope they do the honourable thing and swap it.

If they don’t exchange it, the damage to brand just on this forum alone would be massive (It is a watch I would contemplate in the near future – but will not if Rolex don’t exchange it)

Incidentally, in the UK if a product does not perform as ‘reasonably expected’, under consumer law it could be argued it is not ‘fit for purpose’. I would certainly think this to be the case here.

The ‘not fit for purpose’ argument ignores the elephant in the room which is accidental damage. The photo shows rubber torn and detached from more rubber. Is a stretch to think it just looked like that one morning. A lot of people have sympathetically opined how terrible it is and Rolex should cover it. But we have to ask ourselves what has happened here....it is a torn rubber strap.

As I said previously I think the chances of a goodwill replacement are good because it hardly seems worth the argument. But that doesn’t make it a warranty issue.

[TimeToWatch]

Originally Posted by watchmaker

The ‘not fit for purpose’ argument ignores the elephant in the room which is accidental damage. The photo shows rubber torn and detached from more rubber. Is a stretch to think it just looked like that one morning. A lot of people have sympathetically opined how terrible it is and Rolex should cover it. But we have to ask ourselves what has happened here....it is a torn rubber strap.

As I said previously I think the chances of a goodwill replacement are good because it hardly seems worth the argument. But that doesn’t make it a warranty issue.

Dude I told you, nothing happened here aside from wearing the watch. I literally baby the hell out of this thing. This was truly due to normal wear and for it to happen in just over one year tells me one thing - poor design.

We’ll see if Rolex stands behind their design.

For those who say they only expect rubber to last 6 months, that’s absurd.

[watchmaker]

Originally Posted by TimeToWatch

Dude I told you, nothing happened here aside from wearing the watch. I literally baby the hell out of this thing. This was truly due to normal wear and for it to happen in just over one year tells me one thing - poor design.

We’ll see if Rolex stands behind their design.

For those who say they only expect rubber to last 6 months, that’s absurd.

It’s nothing personal. But if it is a poor design I would expect to see the same thing happen frequently. One anomaly has no statistical value if we are to make claims like ‘poor design’.

I do hope they sort it out for you though

[TimeToWatch]

Originally Posted by watchmaker

It’s nothing personal. But if it is a poor design I would expect to see the same thing happen frequently. One anomaly has no statistical value if we are to make claims like ‘poor design’.

I do hope they sort it out for you though

Well the Oysterflex was only released a couple years ago. I’d guess most who own an Oysterflex model own other Rolex and wear it in rotation. I wonder how many Oysterflex’s have been worn for one year straight? I bet the number isn’t that high. We’re starting with a small sample size here.

Anyway this will be a good test of Rolex’s customer service - blame the customer or blame the design?

[watchmaker]

Originally Posted by TimeToWatch

Well the Oysterflex was only released a couple years ago. I’d guess most who own an Oysterflex model own other Rolex and wear it in rotation. I wonder how many Oysterflex’s have been worn for one year straight? I bet the number isn’t that high. We’re starting with a small sample size here.

Anyway this will be a good test of Rolex’s customer service - blame the customer or blame the design?

I agree with you on that, it is a small sample group we are talking about.

Again, best of luck to you

[andyxxx]

Originally Posted by watchmaker

The ‘not fit for purpose’ argument ignores the elephant in the room which is accidental damage.

I see no reason to doubt the OP has only used the watch as it is designed for – and in any case, see no scenario for accidental damage causing this example of damage.

It may be a perfectly good design – but even the best product can have flaws on a one of basis.

[1William]

I would believe your AD will replace the strap on site if it is on hand at no charge. Things happen and customer service is the what is important. If it falls under the warranty they can handle it and let Rolex get them another strap back and you should walk out with a new Rubber strap. Good luck and keep us posted.

[ppalasthira]

That sucks. Hope you get it sorted out soon.


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[Ballzzz]

Interested to see how this is handled, good luck OP.

[Ruddiger]

Originally Posted by Heff

After seeing the post about the rubber strap tearing on another individuals watch at the spring bar, I wouldn’t trust any rubber strap but OEM.


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Howdy,

Agreed, particularly with the Oysterflex pairing with precious metal. that said, the non-OEM straps are lovely.

Take care,

Ruddiger

[TimeToWatch]

Originally Posted by Ruddiger

Howdy,

Agreed, particularly with the Oysterflex pairing with precious metal. that said, the non-OEM straps are lovely.

Take care,

Ruddiger

I think the Oysterflex design is pretty solid aside from the weak point of these fins. The Oysterflex design has a titanium core, so I wouldn’t worry about your watch falling off the bracelet. I’d say the risk is the same as with a full metal bracelet.

[RichM]

My guess is they’ll just replace the band as a good will jesture. Please keep us updated. I have one, but it’s worn in a 4 watch rotation.

[TimeToWatch]

Originally Posted by Rich Mickol

My guess is they’ll just replace the band as a good will jesture. Please keep us updated. I have one, but it’s worn in a 4 watch rotation.

Hope so! Will let everyone know the outcome later today.

Mine is part of a "rotation" as well. The only problem is I never rotate it, haha

[RichM]

That’s a pretty tough place to cause any deliberate damage. The only thing I could think of was if you wore the watch super, super tight, which I’m sure you don’t.

Back in 2012 I had a GMT that was losing 20 minutes a day and was 4 months past its two year warranty. I sent it in and received a free complimentary service. So they have been known to do the right thing.

[TimeToWatch]

Originally Posted by Rich Mickol

That’s a pretty tough place to cause any deliberate damage. The only thing I could think of was if you wore the watch super, super tight, which I’m sure you don’t.

Back in 2012 I had a GMT that was losing 20 minutes a day and was 4 months past its two year warranty. I sent it in and received a free complimentary service. So they have been known to do the right thing.

Agreed with your assessment. I wear the watch snug but not super tight. When it’s hot, I sometimes adjust the watch on my wrist - this is the only action I can think of which would cause this. I now worry that these will fail every year or so with normal wear. Will be interesting to see if other owners encounter the same issue.

That’s great to hear of Rolex servicing your GMT even though it was just out of service.. It’s instances like this where Rolex makes or breaks their reputation.

[tie219]

Could have had a small micro-tear when you bought the watch the grew as you wore it. Hopefully Rolex replaces it -- would show good faith on their part

[smym18]

Weren't there a few comments in the damaged Rubber B thread saying this is why they'll only use a Rolex strap and that Rolex rubber would never break? Well...

[crazycarlitos]

Originally Posted by andyxxx

I see no reason to doubt the OP has only used the watch as it is designed for – and in any case, see no scenario for accidental damage causing this example of damage.

It may be a perfectly good design – but even the best product can have flaws on a one of basis.

I don’t think Scott is saying that the OP actually caused the tear.
I believe he is saying that Rolex will most likely deny the warranty saying that the user caused the tear somehow (since this sort of problem was unheard of previously)

Good luck to u OP
Hope Rolex takes care of u

[HONDABBQ]

The OP says it’s not abused during wear. Could it be from taking the watch in and off countless times?
I know when I do that it could impose some stresses on the fins if not careful.
I’ll definitely be more cautious when doing it myself after reading this.

[KBM]

I feel it should be covered, but rubber is, well... rubber. What would a reasonable life span be for the oysterflex?

[TimeToWatch]

Originally Posted by kauebm

I feel it should be covered, but rubber is, well... rubber. What would a reasonable life span be for the oysterflex?

If they give the watch a 5-year warranty I don’t think it’s too outrageous to expect a lifespan of that time with reasonable wear.

[RobearH]

Originally Posted by TimeToWatch

Agreed with your assessment. I wear the watch snug but not super tight. When it’s hot, I sometimes adjust the watch on my wrist - this is the only action I can think of which would cause this. I now worry that these will fail every year or so with normal wear. Will be interesting to see if other owners encounter the same issue.

That’s great to hear of Rolex servicing your GMT even though it was just out of service.. It’s instances like this where Rolex makes or breaks their reputation.

Do you slid your finger under the strap around area of the tear to allow for air flow, or sweat alleviation? If so this could be your culprit. JAT

Good luck in you endeavor regarding a warranty defect.

R

p.s. if wearing daily when replaced you may also find a noticeable wear and color differentiation before the new and year old strap not getting replaced under warranty.

[KBM]

Originally Posted by TimeToWatch

If they give the watch a 5-year warranty I don’t think it’s too outrageous to expect a lifespan of that time with reasonable wear.

I understand the sentiment, especially when talking about a high ticket, luxury item. But I don't think the comparison between the watche's warranty period and the life span of a rubber (or leather) strap seems fair. Regardless, I hope they cover it and please keep us posted.

[AK797]

If it costs $300 then a year is probably the cut off point, I'd say two was more reasonable.

[AK797]

Originally Posted by TimeToWatch

If they give the watch a 5-year warranty I don’t think it’s too outrageous to expect a lifespan of that time with reasonable wear.

Reasonable wear is not a definitive term nor can it be measured, so time owned is the better way for Rolex to implement a replacement policy if it has one. Interested to know what their's is.

[watchmaker]

Originally Posted by crazycarlitos

I don’t think Scott is saying that the OP actually caused the tear.
I believe he is saying that Rolex will most likely deny the warranty saying that the user caused the tear somehow (since this sort of problem was unheard of previously)

Good luck to u OP
Hope Rolex takes care of u

Thank you

[watchmaker]

Originally Posted by TimeToWatch

If they give the watch a 5-year warranty I don’t think it’s too outrageous to expect a lifespan of that time with reasonable wear.

Originally Posted by kauebm

I understand the sentiment, especially when talking about a high ticket, luxury item. But I don't think the comparison between the watche's warranty period and the life span of a rubber (or leather) strap seems fair. Regardless, I hope they cover it and please keep us posted.

Straps are almost universally not covered by any warranty (at least to the same extent as the watch itself) because they are open to the environment and subject to wear and damage by the user or other people.

If a strap keeper torn on a leather strap after one year it would be equally unlikely any brand would call this a manufacturing defect. But they may still replace it as a gesture.

We need to stop saying things like ‘Rolex will replace this’ or ‘Rolex should replace this’ as this raises expectations that may not be met and it happens all to often that people are disappointed more than they other wise would have been had a forum full of people not told them they were right.

As I said I hope you get this sorted for free.

[KBM]

Originally Posted by watchmaker

Straps are almost universally not covered by any warranty (at least to the same extent as the watch itself) because they are open to the environment and subject to wear and damage by the user or other people.



If a strap keeper torn on a leather strap after one year it would be equally unlikely any brand would call this a manufacturing defect. But they may still replace it as a gesture.



We need to stop saying things like ‘Rolex will replace this’ or ‘Rolex should replace this’ as this raises expectations that may not be met and it happens all to often that people are disappointed more than they other wise would have been had a forum full of people not told them they were right.



As I said I hope you get this sorted for free.

My feelings exactly.