ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX
13 December 2019, 11:05 PM | #91 |
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Let me share a couple of stories which may shed some light on gray market purchasing.
On two separate occasions, I bought a watch from a trusted seller. The first one was a TT blue sub, allegedly in "mint" condition. I sent the watch to RUSA for a service and was told that the bezel was bent and a new one was necessary. I sent the watch back and got a refund. The second watch was another TT blue sub, also supposedly "mint." Again, I sent it to RUSA for a service and was told that the bracelet had two non-Rolex links which would have to be replaced before they'd work on the watch. I returned the watch and got a refund. Two separate trusted sellers, two different watches, and two refunds because of misrepresented watches. To their respective credits, each refunded my money promptly and I have no issue with their credibility or integrity, and would like to believe that their "watchmakers" who inspected the watches just didn't have a clue. My point is that buying gray market can be a risky business, be it a lack of warranty or defective or non-genuine parts. I understand completely the desire to save money on these expensive items, but assumption of the risk must be considered seriously. In my case, I bought the seller and came out OK; however, if RUSA won't honor the warranty because the watch wasn't bought from an AD, then buying the seller doesn't help much in that regard. In your case, you might try contacting Rolex NYC or the SF service center to see whether they will honor the warranty. I will say, though, that winding the watch fully by 40 or 50 turns likely will solve the problem. |
13 December 2019, 11:19 PM | #92 | |
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13 December 2019, 11:56 PM | #93 |
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I have bought several from resellers in other countries. All have had non-US AD warranty cards and Rolex accepted them without any problem.
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14 December 2019, 12:04 AM | #94 |
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When I bought my Kermit years ago from a Grey dealer. The warranty card has a stamp from the AD stating warranty is not transferable. It’s the only watch I bought thats preowned.
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14 December 2019, 12:15 AM | #95 |
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Wait, so people are paying thousands in premium with no guarantee that rolex will honor the warranty? I skimmed the comments in this thread and its seems 50/50 and up to Rolex.
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14 December 2019, 12:15 AM | #96 |
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He’s talking about through other gray dealers here in the states such as Authentic Watches or Jomashop. Your example is an entirely different case.
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14 December 2019, 12:16 AM | #97 |
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It's not complicated. As long as the warranty card is completely filled out (AD name, ANY buyer name, and date) you're good to go. Period.
I've been down this road a couple of times at the RSC in NYC with watches I bought through trusted sellers like DSW. The only hiccup was that once one of the RSC employees who took in my watch (happened to be a 116600) questioned that my name was different than the one on the warranty card. My response: "It was a gift." Discussion over. (And no, I don't have a problem telling white lies.) Different names on warranty cards are a moot point. Tens of thousands of Rolexes are given as gifts every year and have the original buyer's name (not the owner who received the gift) on the warranty card. |
14 December 2019, 12:20 AM | #98 | |
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In this particular case the warranty card was not completed correctly by the AD on the initial sale. Had it been there would have been no issue at all. Honoring the warranty when it doesn’t meet their terms is at their discretion. This should provide warning to all gray market purchasers to verify the warranty card has a full name and date on it prior to purchase. Sent from my iPhone using Tapatalk Pro |
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14 December 2019, 12:22 AM | #99 | |
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14 December 2019, 12:56 AM | #100 | |
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14 December 2019, 01:13 AM | #101 |
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I'm late to the party for a comment. It doesn't surprise me that Rolex RSC wouldn't service the watch under warranty as the card wasn't filled out properly at initial purchase, thus voiding the warranty.
No problem, though. You can always get it serviced, but just pay for it and have a perfectly nice working watch with a new 2 year warranty from the RSC. Small price to pay for peace of mind.
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14 December 2019, 01:31 AM | #102 |
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I have watches from both ADs and greys and I've never had an issue getting them serviced under warranty. Most recent was my DSSD JC from DavidSW had debris on the dial and was running out of spec. Quick visit to RSC dallas and has been perfect ever since running at +.25 sec/month
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14 December 2019, 01:52 AM | #103 |
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There most certainly is an argument - Rolex don't supply watches to anybody but ADs, so by definition, these watches can only be sold by ADs in the first place. That sale might be (often is!) to a secondary/grey dealer, but that's still a valid sale and a valid warranty. The warranty card needs filling out, that much is clear - but if it hasn't been, just fill it in!
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14 December 2019, 01:56 AM | #104 | |
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14 December 2019, 02:05 AM | #105 | |
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14 December 2019, 02:07 AM | #106 | |
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Re-sellers are not the Grey Market, nor are they ever pre-owned watches.
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14 December 2019, 02:18 AM | #107 |
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Why didn't you fill in the name and date prior to sending it? As long as its stamped by an AD and dated within the same year or so, no RSC can truly know who the original buyer was.
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14 December 2019, 02:28 AM | #108 |
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The date would be in the system when the card was scanned (if not scanned the card was never valid). Not sure about the name of the owner and whether that gets entered as well. Sounds like from earlier in the thread that the name is not entered. The issue may be that the card was not fully completed and that that was indicative of the fact that it was never really scanned.
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14 December 2019, 02:36 AM | #109 |
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I'll just say that all of the warranty cards I've ever seen had handwritten names and dates. Sometimes my name, sometimes someone else's.
Regardless of the brand, if I can't save at least the cost of a full service when buying gray market, then I buy from an AD. That's my threshold.
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14 December 2019, 02:41 AM | #110 | |
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14 December 2019, 02:41 AM | #111 |
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Blank card, no warranty. Plain and simple. A legit warranty will have a date when the card was scanned.
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14 December 2019, 02:50 AM | #112 |
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So a quick update.
RSC sent me an email saying they want to see a bill of sale, if I sent that, the warranty card and watch they would then determine if they would honor the warranty. This is a horrible situation for me since they have all of the leverage and and will most likely tell me that I would have to pay for any repairs. It would also probably take weeks for all of this to happen. This morning, the watch stopped again after being on a watch winder all night and me giving it a manual wind in the morning. It has stopped several times within a minute and requiring a decent shake to get it running again. I am going to work with the grey dealer I bought the watch from on getting it fixed. I understand Rolex has these rules in place and they have the option to void a warranty if they see fit. Its just disheartening they want to act this way but honestly it doesnt surprise me they are acting like this. |
14 December 2019, 04:06 AM | #113 | |
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All of my Rolex purchases (from the same AD) had a handwritten name and date until the Sub I picked up last month. When presented the warranty card after the sale my name and sale date were printed on the card in the same font and size as the AD name. My last purchase was handwritten in 2014 so sometime in the last 5 years, at least with this AD, they have begun printing the information at the time of sale. |
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14 December 2019, 04:10 AM | #114 | |
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Honestly, after denying the warranty initially and knowing all the details, if they asked you to supply a bill of sale and the watch anyway my bet is they intend to honor the warranty despite not having to. You are absolutely right that it will likely take a month or so, but I would absolutely try the RSC route prior to it going to a private watchmaker. Sent from my iPhone using Tapatalk Pro |
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14 December 2019, 04:16 AM | #115 |
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Well, at one time no watch company serviced a resold watch under warranty. The whole purpose of the warranty is a sales gimmick to incentivize the sale of new watches. One the watch is sold again why bother. If they want a warranty let them buy new was the thinking. Laws have changed and with the constant flow of watch sales, more and more companies (reluctantly) are honoring the warranty after re-sale. In your case, the warranty card was not fully completed which is a separate condition of the warranty not complied with which voided the warranty regardless of who owns the watch.
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14 December 2019, 04:18 AM | #116 |
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OP....Was your watch purchased by one of our forums well known trusted sellers??
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14 December 2019, 04:20 AM | #117 |
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14 December 2019, 04:24 AM | #118 |
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the issue is you bought a watch without a correctly filled out warranty, not from who sold it. you could have told them 10 times it was grey, but if it had a warranty with name (or blank) and stamped by AD and dated correctly it would have been handled under warranty. if i were you i would be upset with the seller if they sold it as being represented a full kit with warranty in place. I have bought used watches a few times...i have always demanded to see a copy of the warranty card before buying
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14 December 2019, 04:25 AM | #119 | |
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And BTW if you have been wearing the watch trouble free for a year without issue, he is really going out of his way looking out for you. Myself would tell you tuff luck after a year lapsed. |
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14 December 2019, 04:31 AM | #120 | |
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I would rather he have his watch repair guy just fix it. Getting this resolved thru RSC will take months with no reassurance they will honor the warranty. |
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