RSC NYC current turn-around time ?

[Watch This]

I'm now told mid December. If accurate, 8 weeks total. Fingers crossed.

[fskywalker]

Originally Posted by fskywalker

Have a Tudor at RSC Dallas and timing as follows:
-Wait from arrival to estimate: 4 weeks
- Was told 4-6 weeks after approval of job to replace sapphire, crystal and hands
- After 4 weeks of the job approval was called and told will be another 4-6 weeks more as have to order a part from Geneve (something apparently they realized after 4 weeks, so likely when the watchmaker was going to begin working with my watch! They could had order that upon appeoval of job 4 weeks ago!!


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Update on timeline of my Tudor at RSC Dallas:

15 weeks total time from RSC arrival until shipment back

In contrast, RSC Lititz, PA was only 7 weeks recently on servicing another Rolex through an AD


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[Watch This]

Got the word today that I will have the watch by the "beginning of next week". So, eight weeks from drop off at AD to back on my wrist. Felt like forever.

[tyler_win]

Had my BLRO sent in for warranty work back in August. Was quoted 3 months but got it back in about 10 weeks. I'm sure as time goes on the wait will get longer and longer. I previously went in in July and they had quoted me 2 months then.

[Andad]

Originally Posted by SearChart

Lead times are increasing worldwide. Ours is also in the 8+ week range. Just a metric F ton of work coming in since the summer.

I’m not familiar with work weight just exactly what is a metric F ton?

[Andad]

As far as the OP is concerned why not just ring the service centre and ask them???

This would save a lot of time and guessing games.

[Watch This]

Originally Posted by Andad

As far as the OP is concerned why not just ring the service centre and ask them???

This would save a lot of time and guessing games.

Well I did several times to the point of fearing becoming a nuisance. The info they give is frustratingly vague. Just estimates of time expressed in weeks. My impression is they are very slammed and closing for 2 weeks over Christmas doesn't help. Was never told what went wrong with my watch, only that it was covered under warranty.

They are however, very polite.

[VG10]

Just got mine back yesterday….. 12 weeks

[Watch This]

Watch back on my wrist in Florida exactly 2 months to the day it was dropped off at my AD, although turns out it went to the Long Island service center not NYC. And of course, the accompanying materials upon return tell me absolutely nothing about the nature of the work done. Oh well. Looks great, runs great, very happy to have it back.

[Blackdial_blackbezel]

Just dropped a watch off today at NY RSC. 10-12 week estimate given. The RSC has now moved locations.