Should Rolex extend their warranty?

[Watch This]

With the mothership shut down, watches that may be nearing the end of their warranty can't be sent in for service.

Is the consumer out of luck or will there be an extension or abatement of the end of the warranty?

This can be said to apply to all watch brands. Watcha think?

[Harry-57]

My Z-Blue is in warranty and broken. It has two years to go so I expect it will get fixed inside the five year window. If it had two months or two weeks left on the warranty, I would expect Rolex to fix it ASAP after the shut down was lifted, and take into consideration the fact that it was in warranty when it failed. I'm confident this would be the case.

My AD is closed. I have sent them an email notifying them of the failure. The date and time of the email will speak for themselves.

[bp1000]

Mine was sent in for service and has been stuck there since February

I’m sure there is going to be leniency from some businesses

[GradyPhilpott]

I think Rolex has a pretty flexible warranty period under certain circumstances.

[Spartacus]

No, 5 years is plenty, I think by year 3, ‘issues’ should have already appeared.

[Watch This]

Originally Posted by Spartacus

No, 5 years is plenty, I think by year 3, ‘issues’ should have already appeared.

I think you may have misunderstood.

[exador]

Originally Posted by Harry-57

My AD is closed. I have sent them an email notifying them of the failure. The date and time of the email will speak for themselves.

^
This

[Me4u2night]

I think Rolex will be flexible with watches that are approaching the end or are at the end of their warranty during this quarantine.

[msdtra]

I agree Rolex will probably be somewhat flexible through Fall 2020 or end year.

[Aquaholic_user]

I sure hope there will be an extension. My warranty is up in 2 months and my watch is running fast.

SM-N960U

[RLXFRM]

In support for them to extend the warranty so hopefully they will.

[icnbne]

Id think not. if you have an issue now that you want to fix under warranty, send them an email now preferably with a video or photo so you have a record of the fault happening under warranty.

[Tommy_PP]

Trust me, Rolex will be glad to accept your watch for warranty repair even after few weeks or months after your warranty card expired. There is no need for extension

[enjoythemusic]

IMHO Rolex has done the right thing many, many times. Rolex agreeing to do warranty work is the least of my worries.

Relax, enjoy your time.

[Maxy]

Originally Posted by Watch This

With the mothership shut down, watches that may be nearing the end of their warranty can't be sent in for service.

Is the consumer out of luck or will there be an extension or abatement of the end of the warranty?

This can be said to apply to all watch brands. Watcha think?

Rolex already increased warranty to 5 years and service interval to 10 years. What more increase are you expecting?

[Andad]

Originally Posted by Aquaholic_user

I sure hope there will be an extension. My warranty is up in 2 months and my watch is running fast.

SM-N960U

See post 2.

[Old Expat Beast]

It would be a nice gesture, and the good PR would likely outweigh any related losses for Rolex. As I'm sure they are aware.

[Nairn1980]

Originally Posted by Watch This

With the mothership shut down, watches that may be nearing the end of their warranty can't be sent in for service.

Is the consumer out of luck or will there be an extension or abatement of the end of the warranty?

This can be said to apply to all watch brands. Watcha think?

Are you having a specific issue with your watch?

[jltait]

Originally Posted by Aquaholic_user

I sure hope there will be an extension. My warranty is up in 2 months and my watch is running fast.

SM-N960U

Maybe call or email RSC now so you have something to point to later that the watch was out of spec during the warranty period.

[Watch This]

Originally Posted by Maxy

Rolex already increased warranty to 5 years and service interval to 10 years. What more increase are you expecting?

I think you may have misunderstood as well. I am not talking about/advocating a warranty longer than 5 years in general terms. I am talking about people who may currently be nearing the end of their warranty period and who cannot send in their watch if repairs are needed now solely due to the shutdown.

Perhaps my initial post could have been clearer.

[Maxy]

Originally Posted by Watch This

I think you may have misunderstood as well. I am not talking about/advocating a warranty longer than 5 years in general terms. I am talking about people who may currently be nearing the end of their warranty period and who cannot send in their watch if repairs are needed now solely due to the shutdown.

Perhaps my initial post could have been clearer.

Got it, my bad as well. Well, if you have any issue with the watch and if your warranty expired in last 1 month during its shut down and you send them as soon as RSC opens, I'm sure they'll take care of it. Don't see it a big deal.

But how many of them would there be who has their watches worked fine for 4 years 11 months and just gone bad in last month during shut down?

[tattooedfagin]

Current 5 year is generous but unless an issue I'm in no rush to shell out unnecessarily.

[Ped22]

When I got the call from Goldsmiths about my incoming I was told that WOS were offering an additional 5 year guarantee on top of Rolex’s own making it a total of 10 years.... I thought that was quite a good offer but not sure if that’s something new?


Sent from my iPhone using Tapatalk

[Harry-57]

I believe that WOS additional cover has kicked in quite recently. I wouldn't turn my nose up at that.

[Fort Rolex]

They often come out as the number one most respected brand in the world. A company in that position is one that takes care of their customers and I’d be certain they will make good on any and all warranty work with time flexibility