Shattered ceramic Pepsi bezel

[Alisalame]

Hello everyone I recently shattered the bezel on my ceramic Pepsi trying to open it with a pressure case back opener I didn’t take any pictures of the damage because I dropped it off to an AD right away and I’m just overthinking but while I wait for there response is it possible that they refuse to replace it because of how it was broken? Improperly using a case back opener? Thank you

[Calatrava r]

I would think they will just charge you for the repair.

[JSolution]

Well opening it would void the warranty, but it wouldn’t be a warranty fix anyway. No reason they wouldn’t replace it.

Edit - also the way you actually broke it may of just saved you some money if you’re lucky they won’t charge you for a service on the movement because there was no fall/impact.

[Alisalame]

Originally Posted by JSolution

Well opening it would void the warranty, but it wouldn’t be a warranty fix anyway. No reason they wouldn’t replace it.

Edit - also the way you actually broke it may of just saved you some money if you’re lucky they won’t charge you for a service on the movement because there was no fall/impact.

I hope so it’s a 2018 so they might service it anyway I was just worried because I heard Rolex doesn’t like to work on watches that have been working on just wanted to be sure this isn’t one of those instances

[Calatrava r]

It is a damage issue which has nothing to do with service of the movement. Do they even need to open the case to replace the bezel?

[Alisalame]

Originally Posted by Calatrava r

It is a damage issue which has nothing to do with service of the movement. Do they even need to open the case to replace the bezel?

No but from my understanding Rolex won’t even touch a watch that’s not within tolerances so if it’s off by a little bit mandatory service or they won’t change the bezel

[JC316]

They'll just charge you for it.

[ROLEX*]

OP - Right use of punctuation marks will help readers.

[Xky]

I recently watched this watch polishing video, and the guy doing the polishing mentioned that they never detach the bezel insert from the outer ring because 95% of them crack when removed, I think he said it only happens with the Red/Blue and he said that’s the reason that Rolex have production problems with that bezel. I don’t know how true this is or if that’s exactly what he said as I’ve only watched the video once and can’t completely remember, here’s a link just in case anyone want to watch it.

https://youtu.be/L2JOfHOxnws?si=J9W86Aa2uLTiR0dE


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[YGRLX]

2018 hmmmm mk1 bezel

[Alisalame]

Originally Posted by YGRLX

2018 hmmmm mk1 bezel

I don’t think it’ll be an mk1 when I get it back

[Easy E]

Gotta ask…why were you trying to open the watch?

[Rollei35]

Originally Posted by Xky

I recently watched this watch polishing video, and the guy doing the polishing mentioned that they never detach the bezel insert from the outer ring because 95% of them crack when removed, I think he said it only happens with the Red/Blue and he said that’s the reason that Rolex have production problems with that bezel. I don’t know how true this is or if that’s exactly what he said as I’ve only watched the video once and can’t completely remember, here’s a link just in case anyone want to watch it.

https://youtu.be/L2JOfHOxnws?si=J9W86Aa2uLTiR0dE


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watch this video at 8:04 this guy almost dropped the watch.

[Armis]

Originally Posted by Easy E

Gotta ask…why were you trying to open the watch?

This is what I was wondering too.

[Eric88]

User error to the max.

[4 Aussies]

Originally Posted by Easy E

Gotta ask…why were you trying to open the watch?

Originally Posted by Armis

This is what I was wondering too.

Me three!!

[Alisalame]

Im interested in learning more about movements it was a bad idea tho thats forsure

[YGRLX]

Originally Posted by Alisalame

I don’t think it’ll be an mk1 when I get it back

That’s what I was getting at. I have 3 Pepsi’s (all 3 bezels are different) 2018,2021,2023

I would be annoyed if I had to swap the OG to a new one

[fskywalker]

Originally Posted by Alisalame

Hello everyone I recently shattered the bezel on my ceramic Pepsi trying to open it with a pressure case back opener I didn’t take any pictures of the damage because I dropped it off to an AD right away and I’m just overthinking but while I wait for there response is it possible that they refuse to replace it because of how it was broken? Improperly using a case back opener? Thank you

Sorry to hear


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[brucethemanlee]

Rolex will fix it but will charge you

If you wanted to learn about movements you should have opened and cheap $100 watch

[CrazyMD]

I was one of the first people to break one many years ago when the watch was first released. You can find the post under my profile. I think I paid $1500 for the replacement at the time.


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[Alisalame]

Ya i saw that hopefully it doesnt take 8-12 weeks

[jb335]

Originally Posted by Alisalame

I don’t think it’ll be an mk1 when I get it back

I was going to say the same….ouch


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[hojlund]

Originally Posted by CrazyMD

I was one of the first people to break one many years ago when the watch was first released. You can find the post under my profile. I think I paid $1500 for the replacement at the time.


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that's expensive!

[padi56]

Originally Posted by Alisalame

Hello everyone I recently shattered the bezel on my ceramic Pepsi trying to open it with a pressure case back opener I didn’t take any pictures of the damage because I dropped it off to an AD right away and I’m just overthinking but while I wait for there response is it possible that they refuse to replace it because of how it was broken? Improperly using a case back opener? Thank you

They will charge you for the insert and labour to replace expect around $1100 plus,although the ceramic inserts are slightly better in the scratch department then can shatter then expensive to replace .

[Old Expat Beast]

Originally Posted by CrazyMD

I was one of the first people to break one many years ago when the watch was first released. You can find the post under my profile. I think I paid $1500 for the replacement at the time.


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https://www.rolexforums.com/showthread.php?t=499858 A good and interesting read

[brandrea]

Originally Posted by Easy E

Gotta ask…why were you trying to open the watch?

X2

Sorry to hear OP, hope you get it sorted quickly

[Driver8]

Without being too "Captain Hindsight", this is a lesson for everyone that trying to learn about movements is probably best not done on a 10K Rolex.

Videos and other on-line resources are a good start, and then a nice cheap NH35 Seiko movement (or similar) would be more appropriate for a practical play-around.

That said, I really hope RSC sort it out for you OP without charging you a kidney to do it.

[Henrimontgomery]

I’ve heard rumors that PESI bezel was prone to shattering due to a complex manufacturing process, which is what drives the low production numbers.

[travisb]

You'll be charged and you will likely get the more recent darker bezel as a replacement. Interested to see the results.