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Reload this Page about to lose my mind here...why is it so impossible to call RSC??
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Old 17 December 2021, 09:08 AM   #1
omar10213245
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about to lose my mind here...why is it so impossible to call RSC??
I can only find ONE phone number listed for both the RSC in NYC and Dallas, and I've tried for days now, every SINGLE time it comes up with a busy signal....phone number of 833-765-3900...is this phone number even legit?? Does anyone have any tips or tricks on how to get a hold of them?
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Old 17 December 2021, 09:11 AM   #2
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Send them a letter, they will always answer back, and may even call you.

Right now they are closed for the holidays though.
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Old 17 December 2021, 09:14 AM   #3
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Originally Posted by Tools View Post
Send them a letter, they will always answer back, and may even call you.

Right now they are closed for the holidays though.
lol is that why it's always a busy signal?? what kind of mickey mouse operation BS is that?? Rolex, step your game up! My God, you guys are supposed to be a premier timepiece company, and you have ONE phone line, and you don't even give your customers the courtesy of an outgoing VM to let us know that you're closed for the Holidays??

SMDH
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Old 17 December 2021, 09:17 AM   #4
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I just called and it was picked up and a message saying "All Rolex employees are assisting other customers, please hold.
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Old 17 December 2021, 09:35 AM   #5
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Just spoke with them yesterday (NYC). They do have a company event today and were closed, I know that.
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Old 17 December 2021, 10:05 AM   #6
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Quote:
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I just called and it was picked up and a message saying "All Rolex employees are assisting other customers, please hold.
what number did you call??
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Old 17 December 2021, 10:39 AM   #7
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Quote:
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what number did you call??

1 (212) 758-7700


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Old 17 December 2021, 10:45 AM   #8
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what number did you call??
833-765-3900, What would you like me to say to them?
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Old 17 December 2021, 10:48 AM   #9
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Originally Posted by omar10213245 View Post
what kind of mickey mouse operation BS is that?? My God… you guys are supposed to be a premier timepiece company…
SMDH
Maybe they saw your caller ID.
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Old 17 December 2021, 10:51 AM   #10
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Originally Posted by omar10213245 View Post
lol is that why it's always a busy signal?? what kind of mickey mouse operation BS is that?? Rolex, step your game up! My God, you guys are supposed to be a premier timepiece company, and you have ONE phone line, and you don't even give your customers the courtesy of an outgoing VM to let us know that you're closed for the Holidays??

SMDH
They are closed Dec 23rd - Jan 3rd. You may want to double check nothing is wrong with your phone. The number in your original post works just fine. This sounds like the problem lies between the phone and the user.
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Old 17 December 2021, 10:52 AM   #11
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I called the other day twice. Picked right up.
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Old 17 December 2021, 10:54 AM   #12
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Quote:
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Maybe they saw your caller ID.
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Old 17 December 2021, 11:12 AM   #13
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You have to buy a Tudor Black Bay for them to pick up the phone.
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Old 17 December 2021, 11:56 AM   #14
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Maybe they saw your caller ID.
THIS!

They DO keep track of Seiko owners....
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Old 17 December 2021, 12:50 PM   #15
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Send them a letter, they will always answer back, and may even call you.

Right now they are closed for the holidays though.
You mean like a handwritten letter? On PAPER?
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Old 17 December 2021, 02:47 PM   #16
stevestil
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about to lose my mind here...why is it so impossible to call RSC??
I can share with you the email of the guy I dealt with at NY RSC. He was very helpful and is very responsive to email. I serviced my serti dial sub there in June.

PM me


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Old 17 December 2021, 02:55 PM   #17
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Send them a letter, they will always answer back,
With gilded edges .
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Old 17 December 2021, 03:24 PM   #18
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With gilded edges .
enclosed with donut coupons of course!
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Old 17 December 2021, 03:26 PM   #19
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I called NYC Rolex a week and a half ago with no problem and physically went to see them last week. They moved down the road.
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Old 17 December 2021, 04:12 PM   #20
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Quote:
Originally Posted by JodyHighroller View Post
They are closed Dec 23rd - Jan 3rd. You may want to double check nothing is wrong with your phone. The number in your original post works just fine. This sounds like the problem lies between the phone and the user.
i've tried both my work phone, as well as my cell phone, both are in perfect working order. i can't make sense of it.
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Old 17 December 2021, 04:17 PM   #21
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THIS!

They DO keep track of Seiko owners....
not a single one, bebbeh



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Old 17 December 2021, 04:18 PM   #22
omar10213245
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You have to buy a Tudor Black Bay for them to pick up the phone.
damnation!
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Old 17 December 2021, 04:18 PM   #23
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833-765-3900, What would you like me to say to them?
Tell them that Omar10213245 needs to speak with them.
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Old 17 December 2021, 04:19 PM   #24
omar10213245
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Quote:
Originally Posted by turborolex View Post
1 (212) 758-7700


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oh! didn't see this particular phone number, i'll give this one a try.
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Old 17 December 2021, 04:35 PM   #25
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Try going through your AD to contact them.
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Old 17 December 2021, 11:16 PM   #26
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You’re using the public line. You need the VIP one.
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