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Old 13 May 2024, 10:34 PM   #1
FrugalGreubel
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Join Date: Jan 2021
Location: NY
Watch: Voutilainen (2030)
Posts: 628
Quote:
Originally Posted by JoseR View Post
Unfortunately, I had to return it for a refund. The reason is that the movement was not up to specs. It supposed to hold 48 hours of reserve power but the one I had was only going up to 19 hours with full manual wind. They offered to have it sent to a local watchmaker to service the movement, but I refused it and asked for a full refund. I lost confidence in the movement and felt that it being a brand-new watch this shouldn't have happened and was skeptical that I would continue to have problems with the movement. They didn't give me a hard time and I only had to paid for the return shipment which was $30 shipped to UK. They emailed me a return label and it was packed in the original box and everything that came with it. After DHL delivered it, I got my refund a few days later. So, no complain about the service from Studio Underdog.
Damn that’s a real bummer but I don’t blame you for just wanting a refund. Glad to hear their customer service as decent.
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